Please note: Carriage with each airline booked for you by Canadian Affair is subject to the rules and limitations of that specific airline. For example: When travelling with a domestic carrier in the UK/Canada you will travel under the Domestic Airlines conditions of carriage. For example; Your travel will be subject to the airlines baggage restrictions.
The information below is as up-to-date as possible, but is subject to change. The Luggage information can change up to your departure date – this information can change from date of booking.
1) How much luggage can I take with me?
Each passenger in Economy is entitled to 20 kilograms for hold luggage. Passengers booked in Premium / Club class are entitled to 30 kilograms of hold luggage. All passengers have a hand luggage entitlement of one piece of 5 kilograms - no more than 5 kilograms per passenger may be carried on board.
A ski/snowboard or boot bag up to 10kgs is in addition to the hold luggage allowance )see sporting equipment for terms). Any hold luggage in excess of the 20 kilograms or 30 kilograms limits will be charged at GBP £10 per kilogram on Thomas Cook flights, and GBP £11 per kilogram on Air Transat flights.
The size of hand luggage can not exceed 43 x 28 x 23 centimetres on Thomas Cook flights and 23 x 40 x 51 centimetres on Air Transat flights (sizes are approximate). Infants under 2 years of age are not entitled to a baggage allowance. Due to Airport Authorities health and safety guidelines no single item of luggage can exceed 32 kilograms.
If your airline baggage information is not listed please review the specific website of the airline you are travelling with to ensure you are aware of your baggage allowance, Canadian Affair are not responsible for charges applied to the carriage of baggage on any Domestic Carrier.
2) What sporting equipment/other objects can I take and is there a charge?
Please note that due to health and safety regulations no single item of luggage can weigh more than 32 kilograms.
Pushchairs and Cots
Air Transat and Thomas Cook Airlines will carry pushchairs and cots free of charge. Pushchairs can be put in the hold at the boarding gate, which will allow parents to wheel infants to the boarding gate. Cots will need to be checked in to the hold.
Thomas Cook: Your golf clubs must be suitably packed. charge GBP £40 / CAD $80 for either a half or full set of clubs (one way).
You must retain your receipt from the airport of departure to confirm that you have paid for carriage, failure to provide proof of payment may result in your paying again for carriage.
Air Transat does not charge for golf clubs, up to 20 kilograms in weight. Golf equipment consists of one golf bag, 14 clubs, 12 golf balls and one pair of shoes.
Thomas Cook Airlines charge GBP £30 / CAD $60 (one way). Thomas Cook Airlines advises that bicycles should be packed in a cardboard box or have some protection against damaging other baggage.
Bicycles should be dismantled in the following way:
Turn the handlebars in-line with the frame
remove front wheel, deflate the tyres, and the pedals should be either removed or turned inwards
Bikes should be in a box or have protection against other baggage.
Air Transat charge a GBP £20 / CAD $40, each way and on all destinations, for each transported bicycle. An oversized plastic bag is included in the GBP £20 / CAD $40 handling fee, available at the Air Transat check-in counter.
For groups of 10 passengers or more who are travelling with bicycles please contact us in advance as alternate arrangements may be required (additional fees may apply).
When travelling with Thomas Cook Airlines you may carry one tackle box, haversack, angler’s basket and one rod, bag or box up to 10 kilograms – free of charge. Canadian Affair must be informed of this at time of booking, if Canadian Affair are not informed at the time of booking and you arrive at check in with fishing equipment this will be charged as excess baggage.
Air Transat – one free bag (rods & tackle etc) up to 20kgs weight will be allowed free of charge. Note: Tackle boxes and rod bag must be carried in the hold of the aircraft. Under no circumstances may live maggots or other live bait be carried.
For diving equipment of 10 kilograms Thomas Cook charge GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Pasengers must have the necessary license, and have been pre-booked with Thomas Cook, on 0844 855 0515. Diving Equipment will be accepted subject to capacity and provided air tanks are emptied and valves set to open. This equipment should also be suitably packaged to avoid damage to other baggage. At check-in cylinders will be checked to ensure they are empty. The regulator may remain attached; however it is recommended that this be removed before travelling.
Air Transat will allow you to carry Diving Equipment as stipulated above; however will allow one tank up to 20kg free of charge, additional weight will be charged as excess baggage
When travelling with Thomas Cook. Each passenger is allowed 1 FREE ski bag / snowboard bag or boot bag per person up to a maximum weight of 10 kilograms, in addition to their normal luggage allowance - which is 20kgs in Economy or 30kg Premium.
If the ski/snowboard/boot bag weighs in excess of the 10kg FREE allowance, excess baggage rates will apply. It is important to note that this FREE 10kg allowance is only for ski/board equipment – for example: One set of skis or one snowboard or one pair of boots per person.
The maximum weight of one bag is 32kg, if you present a bag weighing 33kg or more you will be required to remove items from this bag before carriage of the bag will be allowed. Air Transat does not charge for the carriage of ski equipment, this weight is limited to 20kg per person; additional weight will be charged as excess baggage.
Wet cell batteries for mobility aids are no longer accepted for carriage on our aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence.
Thomas Cook Airlines - Wheelchairs may be carried in the hold at no extra charge. Carriage of battery-powered wheelchairs must be arranged in advance of travel and this is subject to stringent safety regulations, which also applies for Air Transat.
Thomas Cook changes GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Maximum length of 12 feet or 3.65 meters. Air Transat – subject to excess fees if over free baggage allowance.
Thomas Cook changes GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Air Transat - One free bag weighing up to 10kgs, additional weight will be charged at normal excess baggage charges.
Thomas Cook Airlines changes GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Please contact Thomas Cook directly, on 0844 855 0515 to pre-book- pre-booking is required.
Air Transat - subject to excess fees if over free baggage allowance.
Thomas Cook charges GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Air Transat charge GBP £65 / CAD $130.
All windsurfs must be packed in their standard carrying bag and the mast must be securely attached. The ‘fin’ must be removed and boards of a honeycomb construction must have the drain plug(s) removed. Pre-booking is required. Please contact the Pre-flights department for the airline.
Thomas Cook charges GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Please contact Thomas Cook directly, on 0844 855 0515 to prebook- pre-booking is required.
Thomas Cook charges GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Please contact Thomas Cook directly, on 0844 855 0515 to prebook- pre-booking is required.Maximum length of 12 feet (144 inches) or 3.65 metres
Thomas Cook charges GBP £60 / CAD $120 based on Return Travel (there is no discount for passengers travelling one way). Air Transat - subject to excess fees if over free baggage allowance.
Sporting equipment not listed is subject to excess fees if over your free baggage allowance - charged at GBP £10 per kilogram on Thomas Cook flights, and GBP £11 per kilogram on Air Transat flights.
Air Transat allow one musical instrument up to 23 x 40 x 51centimetres and weighing no more than 10 kilgograms to be carried as hand luggage. This replaces the normal carry-on baggage allowed. Passengers may not take both carry-on bag and instrument on board. Instruments exceeding this size or weight must be checked-in as hold luggage and will be counted towards your hold luggage allowance.
Thomas Cook charge GBP £30 / CAD $60 for the carriage of firearms, which will be carried in the hold. Passengers must have the necessary license and documentation, Please contact Thomas Cook directly, on 0844 855 0515 to prebook - pre-booking is required.
Thomas Cook do not carry service dogs in the cabin. If a passengers wishes to take a Service dog, it will need to be carried as cargo. Client need to contact Thomas Cook directly to book service dogs in the hold.
The following articles are not permitted to be carried:
Wet cell batteries for mobility aids are no longer accepted for carriage on our aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence.
Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous including camping gas cylinders)
Corrosives (such as acids, alkalis, mercury and wet cell batteries)
Explosives, munitions, fireworks, including percussion or toy gun caps, and articles which are easily ignited.
Flammable liquids and solids (such as flammable aerosols, lighting or heating fuels, matches, paint thinners, fire lighters)
Oxidising materials (such as bleaching powder, peroxides)
Poisons and infectious substances (such as insecticides, weed killer and live virus materials)
Radioactive materials
Other restricted articles (such as magnetic material, offensive and pornographic materials)
All other sporting equipment/special items not listed above will be charged the applicable excess baggage charges:
Ex UK - Long haul flights GBP £10 per kilogram on Thomas Cook Airlines & GBP £11 per kilogram on Air Transat.
3) Who should I contact if my baggage is lost or damaged?
You should contact the airline you have flown with. For Thomas Cook Airlines contact 0208-750-4654. For Air Transat flights contact an airline representative at your arrival airport who will help you complete a Property Irregularity Report and explain how your baggage will be traced. If a representative is not available please e-mail cbagages@airtransat.com or baggagetracing@airtransat.com. Canadian Affair does not accept any responsibility for loss or damage to personal belongings.
4) If I have booked a connecting flight, will my luggage be automatically transferred?
No. You will have to collect your luggage and check-in separately for each flight. We would also advise you to leave a minimum of 3 hours between your flight arrival time, and the new departure time of your connecting flight. Delays do occur from time to time and neither Canadian Affair nor its airline partners accept any responsibility for missed connecting flights.
No. Agricultural laws in Canada are extremely strict and prohibit the carriage of food into the country.
Please note: The information above is as up-to-date as possible, but is subject to change. The luggage details relate to your travel dates not to the date of booking.
