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Useful Travel Information |
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| Quantity | Quantity 1 pair of skis, 1 pair of boots, 2 poles, 1 helmet OR 1 snowboard, 1 pair of snowboard boots, 1 helmet |
| Dimensions | Regular size |
| Weight | Maximum 20 kg (44 lb.) |
| Cost | Free within size and weight limits |
| Excess baggage charges | Excess charges apply when free sporting equipment allowance (or allowable weight/size) is exceeded. See details under Checked baggage. Pole tips must be covered. |
| Details | Place your skis or snowboard and poles in a ski or snowboard bag and your boots in another bag. |
Wheelchairs
Wet cell batteries for mobility aids are no longer accepted for carriage on our aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence.
Air Transat -Wheelchairs may be carried in the hold at no extra charge. Carriage of battery-powered wheelchairs must be arranged in advance of travel and this is subject to stringent safety regulations.
Canoe or Kayak
Not accepted at check-in counters. These items must be shipped via cargo only. Transportation charges apply.
Contact Air Transat Cargo department for details.
Kitesurfs / Kit Board
Air Transat - One free bag weighing up to 10kgs, additional weight will be charged at normal excess baggage charges.
Paragliders
Air Transat - subject to excess fees if over free baggage allowance.
Windsurfs
Air Transat - charge GBP £65 / CAD $100.
All windsurfs must be packed in their standard carrying bag and the mast must be securely attached. The ‘fin’ must be removed and boards of a honeycomb construction must have the drain plug(s) removed. Pre-booking is required. Please contact the Pre-flights department for the airline.
Surfboards
Air Transat - charge $100 (one way)
Sporting equipment not listed is subject to excess fees
Air Transat excess baggage subject to charges if over your free baggage allowance.Musical Instruments
Hand Luggage:
Air Transat allow a musical instrument to be carried as hand luggage as long as it fits within the size and weight dimensions of the carryon luggage allowance (size must be within 23 x 40 x 51 cms and weighing no more than 10 kgs).
Please note that only one piece of hand luggage is allowed. Instruments exceeding this size or weight must be checked-in as hold luggage and will be counted towards your hold luggage allowance.
Checked Luggage:
Musical instruments can be checked in as hold luggage as per baggage conditions for economy and club class luggage allowances.
If the combined weight of the musical instrument and your baggage exceeds the free baggage allowance, excess baggage charges in effect will apply.
The Instrument must be packed in a rigid case.
Animals
Air Transat: Only cats and dogs are accepted as animals for carriage in the checked baggage hold on flights from United Kingdom and Republic of Ireland to Canada. All other animals are refused on all Air Transat flights. Passengers must be in possession of all animal-related documents required by the country of destination (call for details of what you need to do).
To United Kingdom and Republic of Ireland, cats and dogs will be accepted as cargo only on Air Transat flights advance arrangements are required and additional fees apply. Please contact Air Transat Cargo for more information.
Service animals: The United Kingdom will only allow entry through certain airports and extensive pre-flight arrangements and paperwork must be completed well before the intended date of travel (months before in some cases). Please contact Air Transat for more information.
Dangerous Goods
The following articles are not permitted to be carried:
Wet cell batteries for mobility aids are no longer accepted for carriage on our aircrafts. Passengers will still be allowed to transport both gel cell & dry cell batteries for use with mobility aids. For all batteries passengers must advise us at the time of check-in of their presence.
- Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous including camping gas cylinders)
- Corrosives (such as acids, alkalis, mercury and wet cell batteries)
- Explosives, munitions, fireworks, including percussion or toy gun caps, and articles which are easily ignited.
- Flammable liquids and solids (such as flammable aerosols, lighting or heating fuels, matches, paint thinners, fire lighters)
- Oxidising materials (such as bleaching powder, peroxides)
- Poisons and infectious substances (such as insecticides, weed killer and live virus materials)
- Radioactive materials
- Other restricted articles (such as magnetic material, offensive and pornographic materials)
All other sporting equipment/special items not listed above will be charged the applicable excess baggage charges:
3) Who should I contact if my baggage is lost or damaged?
You should contact the airline you have flown with - Air Transat flights contact an airline representative at your arrival airport who will help you complete a Property Irregularity Report and explain how your baggage will be traced. If a representative is not available please e-mail cbagages@airtransat.com or baggagetracing@airtransat.com.
Canadian Affair does not accept any responsibility for loss or damage to personal belongings.
As a rule all property left on an Ait Transat flight or at an airport will be passed to the Lost Property department of the airport in question. This can take upto 24 hrs to process.
Please contact the relevant Airport.
London Gatwick
Company Excess: Baggage Company located in the South Terminal
Opening times: 10am - 4pm daily
Contacts: gatwick.lostproperty@excess-baggage.com, 01293 504 310
Charge: Storage charge dependent on item
Manchester
Company Excess Baggage Limted: T1 arrivals level
Opening times: 8am - 8pm daily
Contacts: 0161 489 3463
Charge: £5 per item
Glasgow
Company Airport Management Services (Ltd) UK. Domestic arrivals on the ground floor
Opening times: Mon/Fri 8am - 6pm, Sat/Sun 9:30am - 4pm
Contacts: 0141 848 4740, info@ams-glasgow.com
Charge: £5 per item
Exeter
Company: Lost Property Office
Opening times: Mon/Fri 8am - 4pm, Sat 10am - 2pm
Contacts: 01392 354 909
Charge: N/A
Birmingham
Company: OCS adjacent to Boots on the 1st floor
Opening times: 7am - 7pm daily
Contacts: bhx.lostproperty@ocs.co.uk; 0121 767 7987
Charge: £5 per item per month. £20 per item per month for phones/laptops
Newcastle
Company Newcastle Airport
Opening times: 9am - 12pm then 1pm - 3pm (Mon-Fri only)
Contacts: lostproperty@newcastleinternational.co.uk; 0191 214 3367
Charge: £5 per item
Dublin
Company: Sky Handling Partners (For TS flights)
Opening times: Whilst ticket desk is manned
Contacts: 01 814 1400
Charge:N/A
Shannon
Company:ICTS in the arrivals hall
Opening times: 6am - 11pm daily
Contacts: lostproperty@icts.ie; 087 328 5935
Charge€5 per item
4) If I have booked a connecting flight, will my luggage be automatically transferred?
No. You will have to collect your luggage and check-in separately for each flight. We would also advise you to leave a minimum of 3 hours between your flight arrival time, and the new departure time of your connecting flight. Delays do occur from time to time and neither Canadian Affair nor its airline partners accept any responsibility for missed connecting flights.
5) Can I take food products into Canada?
No. Agricultural laws in Canada are extremely strict and prohibit the carriage of food into the country.
Please note: The information above is as up-to-date as possible, but is subject to change. The luggage details relate to your travel dates not to the date of booking.
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