1) If I don’t take/miss my outbound flight can I use my return?
Should you not turn up for their outbound flight, this is classed as a no-show; your return/inbound seat will be automatically cancelled with full loss of money.
2) What happens if due to a flight delay I miss a connecting flight?
Neither Canadian Affair nor its airline partners Air Transat and Thomas Cook can accept responsibility for missed connections and will not refund any costs incurred for a missed flight. We advise that Canadian Affair Travel Insurance (which covers missed departures on connecting flights in the UK) be taken out. If you have taken insurance with another company please check with the issuer. Canadian Affair sell comprehensive travel insurance at great rates…please call one of our sales consultants for more details.
You can do so if you hold a valid Canadian passport or a work Visa. All other visitors will require a return ticket as Canadian customs may refuse entry.
Yes you can, just click on “Display your booking online” from our home page and enter your booking confirmation number… this will pull up all your flight details and any additional product bookings that you have made. If you subsequently want to add on any other products you can also do so at this stage and they will be added to your booking.
If you are travelling on a long stay ticket of more than one month we would advise that you re-confirm your flights 72 hours prior to your scheduled departure time, by calling either 0207-616-9184 / 0141-223-7517 or 1-604-678-6868 in Canada.
Of course, just select the Canada-UK button on the flight search box and the booking will automatically show departures from Canada along with prices in Canadian dollars.
Air Transat do carry unaccompanied minors. This must be advised at the time of booking.
On Thomas Cook Airlines flights the minimum age for unaccompanied travel is 16 years of age. A 16 year old can be responsible for another juvenile (under 16 years old) on a Thomas Cook Airlines flight, as long as written consent is presented at check in by the parent/Guardian.
Thomas Cook can and will accept live animals for carriage on our flights to and from Canada, however they do NOT allow live animals to be carried in the passenger cabin.
Thomas Cook will only carry live animals as cargo.
Any enquiries about the carriage of animals should sent to the Thomas Cook Cargo department.
Please contact them directly on:
Tel: 44 (0) 161 498 4731 e-mail cargo@thomascook.com
Passengers under the age of 2 yrs are infant travellers and are not provided with a seat onboard or with a baggage allowance. Infants will be required to sit on the lap of the adult they are travelling with.
If you would like to ensure your infant has a seat onboard it is possible to book a confirmed seat for your infant by calling our reservations department on 0207 616 9999, seats onboard are subject to availability.
12) If I book a seat for my infant can I use a car seat for them during the flight?
If you have followed the directions in question 11 and booked a seat for your infant for your flight. It is possible for you to bring his / her car seat onboard for them to sit in throughout the flight.
There are restrictions; which are stipulated below:
When travelling with Thomas Cook Airlines
A forward facing seat that is approved for use in a car (Kitemark® required) and that can be secured using the aircraft seat belt is permitted.
The car seat must be placed on the inner seat of a row (window seat).
It is possible for the infant to use this seat for take off an landing.
It is necessary to pre-book both your and your child’s seat numbers prior to departure, you must pre-book your seats at least two rows behind or in front of an exit row, standard charges will apply.
Car Seats can only be taken on a flight for use when the above regulations are followed.
When travelling with Air Transat – please contact Canadian Affair on 0207 616 9999 for further instructions.
When travelling with Air Transat
Car seats (no wider than 15.5 inches or 40 cm) may be used on Air Transat flights. Children under 18 kg (40 lbs) will be safer and more comfortable when secured in a car seat.
Make sure your car seat is in compliance with regulations:
Canadian-made: The seat must be manufactured after Jan. 1, 1981 and must display the following inspection label: "CMVSS 213 or 213.1 Canada."
U.S.A.-made: The seat must be manufactured after Feb. 26, 1985 and must display these labels: "This child restrain system conforms to all applicable Federal Motor Vehicle Safety Standards" or "This Restraint is certified for use in motor vehicles and aircraft."
Car seats manufactured in any other country are not approved for use on Air Transat flights.
Air Transat accepts AmSafe C.A.R.E.S child restraint system designed specifically for children between the ages of 1 and 4, weighing between 10-20 kg (22-44 pounds) and whose height is 100 cm (40 inches) or less.
Booster seats or restraint systems for children cannot be used for air travel as they are not approved for use on board an aircraft by Transport Canada.
