Useful Travel Information (FAQ)

FAQ's - Frequently Asked Questions (Menu)

With so much to think about when planning your trip to the UK, we hope that this Useful Travel Information section answers any of your queries. If your query isn't addressed here you can get in touch using the details on our Contact Us page.

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• 1) At the Airport
• Which terminal will my flight depart from/arrive in?
• What time does check-in open and close for my flight?
• What time should I be at the departure gate?
• Gatwick Airport transit between North Terminal and South Terminal.

• 2) Airport Information

• 3) Luggage
• How much luggage can I take with me?
• What sporting equipment/other objects can I take, and is there a charge?
• Who should I contact if my baggage is lost or damaged?
• If I have booked a connecting flight will my luggage be automatically transferred?
• Can I take food products into Canada?

• 4) Booking Queries
• If I don't take or miss my outbound flight can I use my return?
• What happens if due to a flight delay I miss a connecting flight?
• Can I purchase a one way ticket from the UK?
• Can I check my booking online?
• Do I need to reconfirm my flight times?
• Can I book to travel from Canada to the UK?
• Can I book internal flights through Canadian Affair?
• Does Canadian Affair organise group bookings?
• Do you carry unaccompanied minors?
• Travelling with infants (0-2 Years)
• Do you carry pets?
• Can my Infant have a seat onboard?
• If I book a seat for my infant can I use a car seat for them during the flight?

• 5) Payment
• Can I pay in instalments?
• Will I incur a charge if I use my credit card to pay for my booking?
• Which credit/debit cards can I use?
• Are the prices on the website and over the phone the same?
• Will my online booking and credit card details be safe with Canadian Affair?

• 6) Travel Documentation
• Do British Subjects require visitor Visas to enter Canada?
• What travel documentation do I need to travel/Do I need a Visa?
• What happens with my ticket if I book late?
• What happens if I lose my travel itinerary or forget to take it with me to the airport?
• When will I receive my travel documents?
• I am travelling to Canada but would like to visit the USA during my stay. What documentation will I need?

• 7) Seating Queries
• Can I pre-select my seat on board?
• Do I have to pre-select my seat?
• If I pre-select my seat do I have to check-in at the normal time?
• How wide is my seat?
• Can I prebook a skycot?

• 8) In-Flight Information
• What is the seat pitch on Canadian Affair flights?
• Are meals/drinks included on Canadian Affair flights?
• How do I make a special meal request?
• What entertainment is available onboard Canadian Affair flights?
• Is there a charge for headsets?
• Can I take electronic equipment on board the aircraft?
• Can I buy duty free on board my flight?
• Changes to in-flight purchases onboard TS flights

• 9) Health and Travel
• Do I need travel insurance?
• What happens if I fall ill on holiday?
• I am pregnant, when can I travel up to?
• I have just had a baby - how old does he/she need to be before I can fly with him/her?
• Does Canadian Affair carry unaccompanied minors?
• What are Canjet's travel conditions when travelling with children, infants & unaccompanied minors?