Car hire terms and conditions

The person who will be the lead driver must have the car booking in their name. They must present a valid driving license and credit card at time of car pick up. Minimum rental is 3 days.

Additional Driver Policy
Additional driver charge is £4.58 per day + vat per additional driver, with a maximum charge of £42.50 + tax per rental. Additional drivers must be over 21. All additional drivers must meet the age and license requirements set out below.

Age Requirements
Minimum rental age is 21 years for car groups: MCMN/MBMN & ECMN, 23 years for car groups: CCMR, CDMR, IDMR, CCAR, IVMR, IWMR & CWMR, and 25 years for car groups: SDMR, SDAR, FCAR, FVAR/FVMR & FWAR/PWAR. Please note: The minimum age is 25 years for all cars at the Wigan branch (XWIC01/71). A young drivers surcharge applies as follows: 21 - 24 years = £11.67 + tax per day.

There is no upper age limit except Pembroke and Carmarthen and the Isle of Man where the age limit is 75 years. Plymouth, Exeter, Newquay and Taunton, the upper age limit is 70 years.

Condition of Vehicle
Vehicle must be returned in the same condition as when rented, normal wear & tear excepted. The customer is responsible for the cost of any new damage found at rental termination up to the amount of their damage excess liability.

Cross Border Policy
Vehicles may be taken abroad but renters will be required to purchase Overseas cover (breakdown cover, VE103 and Green Card) at a cost of GBP 64.99 including VAT (This applies to vehicles going to the Republic of Ireland also). Written permission is required to take any vehicle outside of the UK. This should be obtained from the renting branch at commencement of rental. Countries which you are allowed to travel to are: All EU countries, Norway, Switzerland, Iceland, Liechtenstein, Gibraltar, Andorra, and San Marino. Cars may not be driven into any outside those listed above.

Licence Requirements
Drivers must have held a full national licence for at least 1 year. Visitors to the UK - All visitors to the UK must present a full valid license. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A Passport must also be produced if not a UK resident.

UK residents who hold the new photo card licence must also present the paper counterpart at the start of the rental. Endorsements are only shown on the paper counterpart so customers MUST produce both documents. Holders of the old style Uk paper licence must also provide an additional form of photographic ID in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card, no other form of identification will be accepted. UK residents that hold a non-EU licence may drive in the UK for up to 12 months from the time you become resident. After 12 months your overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. UK residents that hold a non-UK EU licence, your License is valid until the age of 70 or for 3 years after becoming a UK resident – whichever is longest. A renter holding a non-UK licence must produce a full valid passport at time of rental. Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement.

One Way Rentals
One way rentals are permitted within Mainland UK but are subject to a drop charge of GBP 40.00 inc VAT. One- ways between Mainland U.K. and Northern Ireland are not permitted. One-ways are not permitted between the Mainland U.K. and the Republic of Ireland. One-ways between the Northern Ireland locations are free of charge. One-way rentals are permitted from any Northern Ireland location to the following locations in the Republic of Ireland:- to Dublin = £102.17 + VAT. To: Cork, Knock and Shannon = £306.52 + VAT. International one-ways are NOT permitted

Out of Hours Policy
All Out of Hours reservations are on request and only available at In-terminal airport locations at a charge of GBP 30.65 plus VAT. There is no Out of Hours service available at downtown locations, who will only accept bookings for during office working hours. Out of hour returns are allowed at some locations (please refer to the additional information in the locations section of Visionnet). Where a vehicle is returned outside office hours, the branch should confirm at pick-up the procedure for returning the vehicle out of hours and the location of the key return box. All customers must be advised that they remain liable for vehicle damage until the vehicle is checked in on the next working day. Please note that when returning out of hours at Marble Arch additional charges may apply (see location information for details).

Payment Policy
National Charge cards, all major Credit cards and debit cards (including Maestro) and Cash payments permitted on all car groups, except executive cars (FXAR & SSAR). Cash is not accepted at the following locations: Norwich Airport, Humberside Airport, Doncaster Robin Hood Airport, Durham Tees Valley Airport & London City Airport. All locations (excluding Norwich Airport, Humberside Airport, Doncaster Robin Hood Airport, Durham Tees Valley Airport & London City Airport) within normal working hours will accept cash deposits providing the customer is a walk in. Travellers Cheques are acceptable in £ sterling only. Customers will be charged for loss of vehicle keys @ £85.00.

PLEASE NOTE: Renters will be asked for the following deposits: 1) The estimated cost of the rental 2) A £250 Security Deposit. (Please note the £250 deposit is not linked to the amount of the renter’s damage or theft liability excess and is required on all rentals). Cash renters resident in the U.K. will be subject to a credit check by Equifax, and must provide either a NEW style driving licence complete with counterpart or an OLD style licence plus a full valid Passport. Non-UK resident Inbound renters paying by cash will need to produce their passport, dated return flight ticket and full driving licence that meets the criteria set out in the Licence requirements section. Cash renters cannot expect to receive a refund of their deposits in cash. The refund will probably take the form of a Sterling cheque which will be posted to their home address.

Refuelling Policy
All vehicles are supplied with a full tank of fuel and it is the customer's responsibility to return the vehicle full or pay for any missing fuel at the end of rental. On rentals of 4 days or longer we recommend that you add the cost of a full tank of fuel to our rental charges at time of pick up. This method eliminates the need for you to refuel the tank prior to returning. The fuel amount charged at time of rental will be based on a market competitive price and the car model rented. We are unable to issue a refund for unused fuel. A fuel deposit is not required.

Roadside Assistance
In case of breakdown or accidents, emergency telephone numbers can be found on the vehicle tax disc and key fob. Cover is provided through either the AA or RAC, dependent on the vehicle manufacturer. Customers should call the emergency number shown on their vehicle. Coverage is 24 hours a day, 7 days a week.

Special Equipment
GPS units are available at a cost of £8.50 + VAT per day with a maximum charge of £85.02 + tax per rental. A £150.00 deposit is required. GPS is available from all locations. Child/Infant seats (suitable for ages 9 months to 4 years old) are available for a charge of £6.80 plus VAT per day, with a maximum charge of £47.60 plus VAT per rental. The child seat is the Britax Freeway child seat, it is forward facing and approved to British Standards. A security deposit of £50.00 is required for each seat, which will be refunded to the renter upon return of the child- check-in.

Booster cushions are also available at a cost of £2.97 plus VAT per day, with a maximum charge of £20.79 plus VAT per rental. Child seats/Booster Seats are on request only and availability cannot be guaranteed. Customers will be required to fit the child seat/booster seat themselves. This country does not provide reflective jackets and is not required by law to do so.

Surcharges
Premium Location charge is 15% per rental, plus VAT (Includes – Aberdeen Apt, Belfast Int Apt, Belfast City Airport, Belfast City, Birmingham Apt, Birmingham City, Blackpool Apt, Bournemouth Apt, Bournemouth City, Bradford, Bristol Apt, Bristol City, Bristol North, Cardiff Apt, Cardiff City, Cardiff Vale, Dover, East Midlands Airport, Edinburgh Apt, Exeter, Gatwick Apt, Glasgow Apt, Heathrow Apt, Humberside Apt, Inverness Apt, Inverness City, Leeds Bradford Apt, Liverpool Apt, Liverpool East, London Barking, London Bayswater, London City Apt, London Croydon South, London Edgeware, London Enfield, London Euston, London Finchley, London Fulham Broadway, London Harrow, London Kennington, London Kensington, London Kings Cross, London Kingston Upon Thames, London Lewisham, London Marble Arch, London North Cheam, London Orpington, London Park Royal, London Putney Bridge, London Richmond, London Streatham, London Swiss Cottage, London Victoria, London Wandsworth, London Waterloo, London Woodford Green, Luton Apt, Luton City, Manchester Apt, Manchester City, Newcastle Apt, Newcastle Central, Newcastle Gateshead, Norwich Apt, Prestwick Apt, Salford, Southampton Apt, Southampton City, Stansted Apt, Swansea, Teeside Apt) Vehicle Licence fee (RFT) £1.30 per day plus VAT.

Congestion Charge is applicable in Central London, The charge is payable daily Monday to Friday for each day that a vehicle moves within the zone. No charge is payable for vehicles if they are parked for a full day(s) within the zone. The daily charge is GBP 8.00 if paid by midnight on the day of travel and is payable either by phone, on the Internet or at selected retail outlets within the zone. The charge is GBP 10.00 if paid by midnight on the following charging day (next day payment only available online or by phone). There is a fixed penalty system that will issue fines of GBP 100.00 per day for non-payment. Marble Arch, London Bayswater and London Victoria are the only Alamo and National locations that fall into the Central London zone.

If the customer picks up a car from Marble Arch between Monday to Friday (07.00-18.00) inclusive, Alamo will offer to add the first day's Congestion Charge fee to the rental agreement for their convenience. The customer will then be responsible for paying the daily charge for all subsequent days (Saturday, Sunday and public holidays are exempt). For a customer picking up a car from Marble Arch on a Saturday, Sunday or public holiday no Congestion Charge fee will be added to the rental agreement for that first day. They will then be responsible for paying the fee for all subsequent chargeable days (excluding Saturday, Sunday and public holidays). A smoking ban applies to all vehicles in the National/Alamo fleet. From this date customers will not be permitted to smoke in any National/Alamo vehicle. Fail to adhere to acknowledge the no smoking signs placed in the vehicles could be subject to a £50.00 fixed penalty notice. DVLA Check - £5.43 + tax (paid locally) - Customers are only charged this fee when they do not have their full driving license. A mileage charge no longer applies in the UK.

Tax (VAT)
17.50%

Insurances and Waivers:

Third Party Insurance (TPI)
Third Party Insurance is compulsory under UK law and is included in your rental charge. Our Third Party Insurance insures against unlimited liability for death or bodily injury, and for damage to other peoples property up to a limit of GBP 25m.

Theft Waiver (THW)
THW - Theft Waiver if purchased, eliminates all financial responsibility for the rented vehicle to the sum of the deductible. THW costs as follows: 1 - 2 days £8.50 + tax per day, 3 - 6 days £6.80 + tax per day, 7+ days £4.67 + tax per day. THW is not available for IKMN, SKMN & EKMN..

ALL RENTALS ARE AT THE DISCRETION OF THE LOCATION MANAGER
ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGE