Canadian Affair Booking Terms and Conditions
Terms and Conditions
Please read these terms and conditions carefully. They apply to all the travel arrangements detailed on your invoice, and they deal with your rights and obligations.
Your Contract
Your contract will be with The Airline Seat Company Limited which holds a BPCPA licence no:32410
Canadian Affair is a trading division of The Airline Seat Company Limited LTD (TASC).
Registered office; Hillgate House, 13 Hillgate St, London W8 7SP. Registration No3030025
When you book a flight or travel arrangement, our contract with you takes effect as soon as payment has been accepted and a confirmation invoice has been issued. If you are booking late, within 28 days of your scheduled departure date, the contract between us will start when we tell you your booking is confirmed. Once the contract is made we are responsible for providing the flights you have booked and you are responsible to us to pay for them, in each case subject to these terms and conditions.
Please note:
It is important that you check carefully the written confirmation of your booking when received or, if booking late, that all the details are as you requested. Our responsibility is to provide you with the flights you have booked and that have been confirmed to you. If you want to cancel or change your booking at a later date you may have to pay amendment or cancellation costs. These could be as much as the cost of the whole flight.
In parties of two or more people the person who makes the booking, by contracting with us, accepts responsibility for booking conditions and making payments to us for all members of the party.
Booking
If the flight is departing outside 10 weeks and is available we will make a provisional booking over the telephone and hold an option for up to one working day. No options may be held on instant purchase fares. One way journeys will incur a one-way flight supplement.
We strongly recommend that our Travel insurance is taken out at the time of booking; this will protect you from unexpected circumstances leading to cancellation.
Deposit
- If you are paying by cheque, we must receive your deposit within 5 working days, otherwise your booking will automatically lapse.
The deposit is $200 per adult and child over 2 years of age for flight only. - Deposits for bookings with flights and land arrangements is $200 per person for the flights and an additional 10% of the total land arrangement costs.
- Land only bookings will be subject to a $50 fee and full payment is required at time of booking.
- NCL Cruise bookings for Suites and Penthouses require a non-refundable deposit of $250.
- Upon receipt of your deposit a confirmation invoice with your full insurance details showing the balance due for your travel arrangements will be sent to you
- If a booking is made within ten weeks of departure then the whole sum for the travel arrangements is payable when booking (unless the booking is Instant Purchase)
- Instant purchase fares require full payment at the time of booking by way of debit or credit card.
We do not apply a credit charge card levy when paying deposits.
Final Payment
The final balance for flights and some ground arrangements is due ten weeks prior to departure. You must contact us directly or visit our website to make full payment, Your final payment will not automatically be debited from your credit/debit card. Payment of balance or part payment by credit or charge card, at any time, will be subject to a 2%-2.5% levy. If paying your balance by cheque or debit card there will be no surcharge. Failure to make full payment on time will result in your booking being cancelled and deposit being lost.
Ground Arrangements
For Rocky Mountaineer Railtours, Cruises and Motorhomes full balance of the booking is due 12 weeks prior to departure.
Tickets
Unless advised otherwise we are a ticketless operator. You will receive a travel itinerary 4-6 weeks prior to departure which you will be required to take with you for all your flights. If booking within 21 days of departure a late booking fee will apply and you will collect your itinerary at the airport. The late booking fee is $10.
Our liability to you
We accept responsibility for ensuring that all component parts of the travel arrangements which you book with us are supplied to you as described in our brochure and to a reasonable standard.
Compensation payments do not apply to changes caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemic or health risk, technical problems with transport, closure or congestion of airports or ports and similar events beyond our control. However, see our insurance cover for travel delay compensation.
We have taken all responsible and proper steps to ensure that arrangements have been made for all the components booked which are advertised in our brochure and that the suppliers of the various services which will be provided to you as part of the travel arrangements are efficient, safe and reputable businesses, and that they comply with the local and national laws and regulations of the country in which they provide those services. Where it is known or advised we take every precaution to inform clients of any building works taking place in or near hotels that are part of the holiday stay, reasonable works and renovations are common with stays in all major cities or tourist resorts.
We have no direct control over the provision of services to you by suppliers.
However, subject to the note below; we will pay to our clients the equivalent of such damages, as they would be entitled to receive under Canadian Law in a Court of British Columbia for any personal injury to the client. This includes illness or death, caused by the failure to perform or the improper performance of, such services by the servants or agents of ourselves, or any of our suppliers contracted or subcontracted by us to provide any part of the arrangements for your holiday as described in this brochure, where such failure or improper performance is due to the fault of such person and not to an event which such person could not foresee or forestall even if they had taken all due care.
Our liability will be limited in accordance with the contractual terms of the companies that provide the transportation for the travel arrangements and any relevant international convention, for example the Montreal Convention.
- the injured clients notify us of any claim for personal injury within three months of their return flight booked
- they assign to TASC any rights against a supplier or any other person or party they have relating to the claim.
- they agree to co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated.
- such payment will be limited in the case of transport by air, sea or rail to that allowed by the Montréal Convention of 1999 on International Carriage By Air, the Bern Convention of 1961 on carriage by rail and the Athens Convention of 1974 on carriage by sea.
Acceptance of the services of TASC implies acceptance of the conditions and knowledge and acceptance of the general information in our current brochure. All rights and liabilities conferred upon a client by TASC acceptance of his booking shall not be transferable to any other person under any circumstances. The client in whose name the booking is made is responsible for ensuring that every member of his party abides by and respects the above conditions.
The Airline Seat Company (TASC) has been granted a BPCPA licence: Our BPCPA number is 32410.
We also hold an IATA licence (IATA 91253746).
Amendments
Changes made to standard bookings will incur cancellation charges as shown below. If the number of persons in a booking changes, the overall price will be recalculated on the basis of the amended party size. No changes or amendments are permitted on instant purchase fares. Fare conditions and amendment fees for scheduled airlines are available on request.
A separate cancellation charge as detailed below will be made in respect of any persons cancelling and the booking will be re-invoiced accordingly.
Change to bookings
It is unlikely that we will have to make changes to your travel arrangements, but we do plan the arrangements many months in advance.
Occasionally, we may need to make changes, and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible date.
We reserve the right in any circumstances to cancel your travel arrangements. Your booking may also have to be cancelled due to reasons of force majeure* or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid whereupon the liability of Canadian Affair ceases, or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will in accordance with these terms.
Please note: that carriers used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid.
*Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example but not limited to: war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
If you wish to cancel
Any client cancelling a booking must do so in writing.
The following cancellation charges apply, and are calculated from the date of the written cancellation letter received at our office:
| Over 70 days prior to departure | Loss of deposit |
| 69-14 days prior to departure | 80% of total travel cost |
| 13-7 days prior to departure | 90% of total travel costs |
| Less than 7 days prior to departure | 100% of total travel costs |
A cancellation invoice will incur a charge of $30 unless you have advised us accordingly in advance that you will not be using your flight(s).
Instant purchase fares are non refundable.
Some types of airline fare may be 100% non-refundable (e.g. Instant Purchase Fare) depending upon the airline fare type concerned and conditions applicable to the ticket purchased. Details of the conditions of your particular ticket are available upon request.
In the rare event of a cancellation by The Airline Seat Company Limited of a client’s booking all monies paid will be refunded immediately and in full whereupon the liability of The Airline Seat Company Limited ceases. It lies within the Airline Seat Company Limited’s sole discretion to make any refund greater than would result from the application of these conditions, or to forgo any claim against a client for any balance due at the time of cancellation. Should a client not pay the balance due by the specified time The Airline Seat Company Limited reserves the right to cancel the booking and levy the appropriate cancellation charges, or in accordance with the scheduled airline booking conditions.
Pricing:
We reserve the right to alter the prices of any of the holiday products shown in our brochure. You will be advised of the current price of the holiday before your contract is confirmed. Government action in the United Kingdom or Canada may require TASC to collect additional taxes and surcharges at any time prior to commencement of the holiday
Airport taxes are shown separately and they include the current Canadian airport taxes and improvement fees and the overseas airport taxes where they have to be collected in advance. Some countries and airports have additional taxes or fees, which can only be paid locally by you (you will be advised at the time of booking). Every attempt has been made to ensure details in this brochure are correct at the time of printing.
All taxes are payable per person.
Acceptance of the services of The Airline Seat Company Limited implies acceptance of the foregoing conditions and knowledge and acceptance of the general information in our current brochure.
All rights and liabilities conferred upon a client by The Airline Seat Company Limited’s acceptance of his booking shall not be transferable to any other person under any circumstances whatsoever. The client in whose name the booking is made is responsible for ensuring that every member of his party abides by and respects the above conditions.
The Airline Seat Company has been granted a BPCPA licence.
Reconfirmation of flights:
Should you want to check on the day of departure that the flight is running on time, please call the airport locally.
We recommend if you are staying longer than 3 weeks, that you call the airport locally to check there have been no schedule changes to your flights.
Passport/Visa requirements:
Canadian Citizens travelling to UK for less than 6 months as a tourist or on a business visit do not require a visa. If you need to obtain a passport you should apply well in advance of your trip.
Note: It is your responsibility to have a valid passport and the appropriate visa for your destination, and any visa for transit points if required.
All other nationalities and passport holders should contact the British High Commission before you travel.
Our flights are operated by selected airlines including but not limited to Thomas Cook Airlines and Air Transat using Boeing 757 and Airbus A330 and A310 aircraft. In common with many other transatlantic carriers, our airlines operate a no smoking policy on all flights from the UK. We reserve the right to substitute alternative carriers and aircraft types to those set out above or otherwise. A change of carrier or aircraft type will not give you any right to receive compensation or to cancel your booking except in accordance with our standard cancellation terms, see above. Changes of aircraft due to long delays or technical problems do not warrant compensation.
Delays:
Unfortunately there are occasions completely beyond our control when a flight is delayed. The airline will endeavour to provide light refreshment on a delay exceeding 3 hours, a meal at meal times if the delay is more than six hours, and accommodation if appropriate on a longer delay. We will not do this ourselves as such arrangements will be taken care of by the airline. If you have taken out our recommended travel insurance you should have cover against delays. Our handling policies of delays are the same for both UK and Canadian departure airports.
These conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein and the Courts of British Columbia shall have exclusive jurisdiction.
We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our opinion or that of any accommodation owner/manager, airline captain or any other person in authority to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If prevented from travelling due to any of these reasons our responsibility for the person or person’s holiday will cease automatically. In all cases full cancellation charges will apply and we will be under no obligation whatsoever for any costs incurred.
Missed Flights
Neither TASC nor its airline partners accept responsibility for missed connections and will not refund any costs incurred for a missed flight. We advise that Canadian Affair travel insurance only covers missed departures on the first outbound and first inbound flight. Should a client not turn up for their outbound flight, this is classed as a no-show; their return/inbound seat will be automatically cancelled unless you call Canadian Affair directly to advise within 24 hours of your missed departure that the return seat is required. If you fail to contact us your booking will be cancelled with full loss of money. We are a point to point carrier and are not responsible for any forwarding connecting arrangements.
Baggage Allowance
On Air Transat and Thomas Cook Airlines flights economy passengers are entitled to 20kg of hold luggage and 30kgs in Premium/Club Transat; 5kg of hand luggage is allowed in addition per passenger. Infants under 2 do not receive a baggage allowance. Baggage allowances on other carriers vary, please ask a consultant for details on each carriers allowance.
Special requests
All special requests are on a request basis and are never guaranteed. It is the responsibility of the customer to provide Canadian Affair with the full names as per the passports of the people in your party. Passengers with disabilities and who may need extra help to book their flights and holiday should let our sales consultants know and extra help and advise will be given.
Pre selection of seats:
We endeavour to deliver the pre selected seats on the day of departure, however there are occasions (aircraft changes due to delays, maintenance or aircraft type change) that this is not possible. We will always try to match up the seat requested to replace the seats in the same seating area & position (i.e window, aisle). Changes such as these are out with our control and we will not refund the seat booking fee in these circumstances. A change of pre selected seat, will not give you any right to receive compensation.
Complaints:
We aim to provide the best holiday possible. However if you are not satisfied with your holiday please let us know as soon as possible. Complaints must be made in writing within 1 month of your return date. If you have special needs which prevent you from writing to us, then where possible, we will accept details of the complaint over the telephone. Failure to inform us within one month of return may reduce or extinguish any rights you have to claim compensation from us or any other supplier. Complaint case files will be closed strictly 30 days after the date of final written correspondence, once closed case files will not be re-negotiated or re-opened. We aim to resolve all complaints by ourselves but if this is not possible your complaint can be considered under a scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Association of Arbitrators. We will give you details of this scheme if you ask. The scheme does not apply to claims over £25,000 in total or more than £5,000 a person, or to claims mainly about illness or injury. To use this scheme you must contact the Chartered Institute of Arbitrators within 9 months of your return date.
Privacy Policy:
Canadian Affair will not disclose any personal details, including your email address, to any third party who is not involved directly with you booking i.e. the airline, the hotel, car supplier or ground handler. We comply with the principles of confidentiality with respect to personal information in accordance with the Personal Information Protection and Electronic Documents Act. (PIPEDA) and the Personal Information Protection Act of BC.
February 2009
The Airline Seat Company (TASC) has been granted a BPCPA licence: Our BPCPA number is 32410.
We also hold an IATA licence (IATA 91253746).
